How long does a transaction take?
Generally, a Borderless Instant transfer takes around 0-1 business days and a SWIFT transfer takes around 0-3 business days. The transaction time depends on the country of payout and the transfer method that is used.
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How long does account approval take?
The account will be approved in 2 business days.
What are the transaction limits?
The transaction limit is $15,000,000 for a SWIFT transfer and varies from $25,000 to $15,000,000 depending upon the country of payout for a Borderless Instant transfer.
What happens if my transaction fails but my money has been debited?
If the money has been debited but the transaction fails, it will be reversed back to your account within 2 business days. Please contact customer care at help@borderless.world in case of any queries.
How can I report suspicious account activity or raise a dispute?
You can write to us at help@borderless.world in case you wish to report any suspicious activity or raise a dispute. Kindly mention the corresponding transaction number and reach out to us from your registered email address.
What happens if I send money in a non supported currency?
If money is sent in one of these non-supported currencies ( CHF, CNY, HKD, JPY, NOK, NZD, SEK ), it will be converted and added to the USD currency balance. In the case of any other currency, the transaction will be declined and the money will be ...