REFUND POLICY

As customer satisfaction is a primary concern, in certain exceptional circumstances, we (defined below) may, at our sole discretion, provide a refund under the following provisions;

1. Terms and Conditions

1.  Definition/Interpretation:

1. Borderless Investing Inc., and its affiliates, the owner of the Borderless platform and associated services (“we” or “us” or “our”).

2. Customers who paid for and opened a subscription account on the Borderless platform (“you” or “your”).

3. Words shall have the same meaning regardless of whether they appear in the singular or plural.

4. All terms and conditions of this Refund Policy shall be subject to the terms and conditions of the User License Agreement and other disclosures on borderless.world

5. No refund will be possible if more than fifteen [15] days have lapsed since the purchase.

6. We shall refund any funds in the same manner as the deposited payment or in a manner we may decide, subject to all regulatory and compliance norms.

7. The refunded amount will be subject to additional or separate handling charges and taxes, if applicable, according to the refund method.

8. Processing of refund requests may take up to fifteen [15] business days.

9. Factors that we will take into consideration shall include but are not limited to:
   1.1.9.1. Whether or not there are active investments/orders placed or if there is a third-party lien of any kind. 1.1.9.2. No investigations have been undertaken that are associated with any of the terms of the current User License Agreement.

2. Standard Policy

1. Whether the refund application will be approved or declined shall be at our sole discretion and is final and binding.

2. No refunds apply to any funded accounts.

3. If your account has been suspended due to any violation of the current User License Agreement or any other abuse or fraudulent activities detected, no refund is provided under any circumstances.

4. We will not refund you due to losses for any reason, whether foreseen or unforeseen.

5. If you wish to close your account [and subject to clause 1(6)], a request for a refund must clearly be made in the accompanying account closure request. Please note that submitting an account closure request does not imply nor guarantee that a refund will be initiated and processed. Such refund on account closure shall be subject to deductions as applicable.

6. A refund shall not be issued for unused, or a portion of the unused subscription duration if the request is made by you due to a change of mind.

7. Refunds shall also be contingent upon any existing restrictions or restrictions that may be imposed in the future by our partner banks.

8. If your account is subject to any demonstrably proposed or actual litigation, regulatory investigation, or action proceedings, any refund, if applicable, shall be suspended until the resolution of the aforementioned matter.

3. Procedure

1. Once a refund request is received and assessed, we will send an email to notify you that we have received the request.

2. Our support team will contact you to confirm the request or ask for additional information.

3. We shall notify you of the approval or rejection.

4. Refunds shall be made after deducting a cancellation fee for services already rendered.

5. If the refund request is approved, and initiated from our end the refund will be processed, and a credit will automatically be applied to the original payment method within five to seven [5 -7] business days. Thereafter, all your logins and memberships will be deactivated.

6. If you have not received a refund, you must check your bank account again and then contact your bank or card issuer. It may take some time before the funds are available in the account, as there are often specific processing periods before a refund is applied.

7. If you have followed all the instructions and have not received the refund, please contact our support team at customersuccess@stockal.com.

4. Disclaimer

1. We act as facilitators in India on your behalf. We cannot be held responsible for bureaucratic delays when dealing with government bodies/regulatory institutions/external agencies. All tasks are undertaken on a commercially reasonable effort basis.

2. Timelines for actual refunds and for the credit to reach your account would depend on the speed of banking channels and the credit card companies involved in the transaction (as may be applicable).

3. We will not be liable to refund any amounts you have utilised/lost in investments/trading or any other purpose not held by us.

4. We, at our sole discretion, reserve the right to modify the refund policy from time to time. Any notice, if applicable, shall be communicated to you accordingly.

5. If you have any questions about this policy, please contact our support team by email at customersuccess@stockal.com.

5. Borderless Money (Multi-Currency Bank Account)

1. Users participating in or utilising the Borderless Money facility and associated services are requested to review the following terms and conditions as provided by our facilitation partner Airwallex:
   
   

2. https://www.airwallex.com/sg/terms/stockal

3. By applying for, or using this facility and associated services, you expressly and unconditionally agree to the terms and conditions set forth herein.

4. In the event of a conflict in the provisions of this section 5 and the other provisions set forth in this Agreement, the provisions of this section 5 and collateral terms referenced at clauses under this section shall govern as it pertains solely to the Borderless Money facility and associated services unless expressed in writing by us to the contrary.