What happens if I do not have sufficient balance in the currency of the payment?
The transaction will be successful if the balance in your USD wallet is greater than the amount required to make the payment in any other currency. Live exchange rates will apply, and your USD wallet will be deducted.
Examples:
SGD spend $50, and you have USD $100 and SGD $100, we will deduct SGD from the SGD balance (same currency has preference)
SGD spend $50, and you have USD $100 and SGD $10, we will deduct USD from the USD balance (default currency).
SGD spend $50, and you have no SGD and no USD, even if you have $$$ in CAD/EUR/GBP, the transaction will fail
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What happens if I send money in a non supported currency?
If money is sent in one of these non-supported currencies ( CHF, CNY, HKD, JPY, NOK, NZD, SEK ), it will be converted and added to the USD currency balance. In the case of any other currency, the transaction will be declined and the money will be ...
How do I convert from one currency to another?
You can login to the homescreen and click on the currency balance that you want to convert and initiate a conversion to another currency.
What modes of payment can I use to load money?
SWIFT is the only mode of payment that can be used to load money into the multicurrency account.
What if I swipe the card in a currency that is not available as a wallet in my account?
If you do not have a specific currency wallet enabled/sufficiently funded, we will perform a conversion from your USD wallet (as the default). Live FX rates will be applied. Example: You pay 100 THB in Thailand, but you only have USD, the final THB ...
How does the card work?
The virtual debit card is linked to your currency wallets. A payment made in any currency is deducted from the corresponding currency balance. E.g. if you make a payment in AUD at Subway in Australia, the card will deduct the amount from your AUD ...